About us

Most people who start a campaign have never asked strangers for money. They are tired, scared and usually in a hospital corridor or a borrowed apartment when they open the form. Most people who give are moved by a story and then wonder, a week later, whether it was real and whether the money arrived.

We built the platform to answer both. Organizers get a guided process that produces a clear, honest page and a dashboard that shows them exactly what came in and what went out. Supporters get verification that means something, the exact total shown up front and a receipt the moment the payment clears.

The site is run by Warm Heart Foundation, a U.S. nonprofit organization. Donations are made to the Foundation, which grants them to the cause you chose. The platform is new; what is not new is the way it works: no campaign goes live without a person reading it, no total changes without a confirmed payment, and nothing is hidden from either side.

• Transparency first. Every campaign shows who is asking, who benefits and what the money is for. Supporters see the exact total before they pay and get a receipt the moment the payment clears.
• A person checks every campaign. Nothing is published automatically. Someone on the trust team reads the story, checks the organizer's identity and asks for documents when the category calls for it.
• Humanity over drama. We ask organizers to tell the truth plainly and we design pages that let a story breathe. No countdown pressure, no manufactured urgency, no tricks at checkout.
• Causes receive what is raised. What supporters give is credited to the cause in full and granted to it under the Fundraising & Disbursement Policy.

• Identity. Organizers confirm a government photo ID through the payment provider's verification before any payout. The trust team sees the result, not the document, unless a manual review is needed.
• Beneficiary relationship. Each page names who benefits and how the organizer is connected: themselves, family, a friend, an organization or a community. We check that the relationship is plausible and, for organizations, that they exist.
• Story and goal. We read the story, compare the goal to the itemized needs and look for copied text or photos. Vague or inflated goals are sent back with specific questions.
• Documents on request. For medical, memorial and disaster campaigns, and whenever something does not add up, we ask for a supporting document: a hospital estimate, a funeral home quote, an insurance letter. Documents are deleted after the check.

The verified organizer badge appears on a campaign only after a member of the trust team has completed the identity and beneficiary checks and recorded the result. It is never granted on sign-up, never bought, and it is removed if a check is later reversed. A campaign without the badge is not suspicious; it may simply be new.

We do not guarantee that a campaign will reach its goal, that a treatment will work, that a house will be rebuilt on time, or that an organizer will spend every dollar exactly as planned. We verify who is asking and whether the story holds together; we cannot verify the future.

We do not read private messages between organizers and supporters, and we do not share supporters' contact details beyond what they chose to show. We do not sell data. And we do not publish a campaign faster because someone pays: urgent medical campaigns are read first because they are urgent.

• Draft. the organizer is still writing. Nobody else can see it.
• Pending review. submitted and waiting for a person on the trust team to read it.
• Approved. cleared for publishing; the organizer chooses when to make it public.
• Published. live and accepting gifts. Edits appear in the open.
• Paused. visible but not accepting gifts, by the organizer's choice or while a report is checked.
• Completed. closed by the organizer after the need was met. The story stays online.
• Rejected. did not pass review. The organizer is told why and can revise and resubmit.
• Suspended. removed from public view by the trust team. Pending payouts are held and supporters are informed.

• Payment provider screening. Every card payment passes the provider's own fraud models before we see it. Payments flagged as risky are held, not counted.
• Totals only move on confirmation. A campaign's raised amount changes when the provider confirms a payment, never when a form is submitted.
• Manual review of unusual patterns. Sudden large gifts, many gifts from one card, goals that jump after publishing, or stories that match other pages online all trigger a human look.
• Holds before payout. Funds are held while a campaign is under review or has an open report. Suspended campaigns are refunded for gifts not yet paid out.
• An audit trail. Every administrative action — approval, suspension, payout, refund — is recorded with the person, the time and the reason, and cannot be edited afterwards.

Use the Report link at the bottom of any campaign page. Pick a reason, describe what you noticed and, if you like, leave an email so we can follow up. Reports go straight to the trust team.

For anything urgent, or if you cannot find the report link, write to contact@warmheartfoundation.com with the campaign link. We acknowledge every report within one business day.

• What happens to a report: a moderator reads it, may pause the campaign, asks the organizer for documents and records a decision. Reporters with an email on file hear the outcome.
• Repeat offenders: organizers whose campaigns are removed for misrepresentation are banned, and the payment provider is informed.
• Refunds: duplicate charges, fraud and campaigns suspended before payout are refundable — see the Donation & refund policy.
• Your data: card details go to the payment provider, never to us. What we do keep, and for how long, is in the Privacy Policy.

Questions, press or partnerships: contact@warmheartfoundation.com. For help with a gift or a campaign, see the Help center or write through the contact page.