Last updated: November 2, 2026
1. Donating
- Do I need an account to give?
- No. You can give with just a name and an email address, which we use to send your receipt. Creating an account lets you follow campaigns you have supported, keep receipts in one place and save campaigns for later.
- Where does my money go?
- To the cause you chose. Donations are received by the Foundation and granted to that cause, paid directly to the provider (a hospital, landlord, school or vet) when practical, or to the verified beneficiary. Every cause page lists who benefits and what the money is for.
- Can I give anonymously?
- Yes. On the donation form you choose whether your name appears publicly and whether the amount is shown. The organizer still receives your name and email so they can thank you, unless you tick the fully anonymous option.
- Are donations tax-deductible?
- It depends on the Foundation's tax status and on the cause. Under U.S. law, gifts meant for a specific, named individual are generally not deductible, while gifts to a recognized charity for its programs may be. Your receipt shows the details. When in doubt, ask a tax professional.
- Will I get a receipt?
- Yes. A receipt with a reference number is emailed as soon as the payment clears. If you have an account, every receipt is also available under My donations in your dashboard.
- What happens if a campaign has already reached its goal?
- Campaigns can keep accepting gifts after the goal unless the organizer closes them. Many organizers explain on their page what extra funds will be used for. If a campaign is marked completed, giving is turned off.
2. Starting a campaign
- Who can start a campaign?
- Anyone over 18 with a verifiable identity and a bank account in a country supported by our payment provider. You can raise money for yourself, for someone you know, for an animal, a group or a community project, as long as the beneficiary is clearly named.
- How long does it take to set up?
- About fifteen minutes for the first draft: category, title, story, goal, photos, who benefits and where the money should go. You can save a draft and come back. Campaigns are reviewed by a person before they go live, usually within two business days.
- What do you check before publishing?
- That the organizer is who they say they are, that the beneficiary relationship makes sense, that the story describes a real and legitimate need, and that the goal matches it. For medical, memorial and disaster campaigns we may ask for supporting documents. We never publish a campaign automatically.
- Can I edit my campaign after it is published?
- Yes. You can change photos, the story, the goal and the deadline at any time from your dashboard. Large changes to the goal or beneficiary may trigger a short re-review. Edits show on the page right away, so supporters always see the current story.
- Can I pause or close my campaign?
- You can pause a campaign to stop new gifts while keeping the page visible, and close it when the need has been met. Both actions are reversible from the dashboard, except closing after a final payout.
3. Payouts
- When does the organizer receive the money?
- After each payment settles with the provider, the amount becomes available in the organizer's balance, usually within a few business days. Organizers request payouts from their dashboard; the time for money to reach a bank account depends on the payment provider and the country.
- Which currencies are supported?
- The currency is set per campaign when it is created and depends on the organizer's country and the payment provider. Donors see the campaign's currency; your card issuer handles any conversion.
- Can I get a refund?
- Refunds are possible for duplicate charges, suspected fraud, and gifts to a campaign that was suspended before funds were paid out. Requests should be made within 30 days through the contact page with your receipt number.
4. Trust and safety
- What does the verified organizer badge mean?
- That a member of our team checked the organizer's government identity and confirmed the beneficiary relationship described on the page. The badge never appears automatically and is removed if a check is later reversed.
- How do I report a campaign that worries me?
- Use the Report link on the campaign page, pick a reason and tell us what you noticed. Reports go to the trust team, who may pause the campaign while they look into it. You can also write to our support address.
- What happens if a campaign turns out to be fraudulent?
- The campaign is suspended, pending payouts are held, and donors are refunded wherever funds have not yet left the platform. We cooperate with payment providers and, when required, authorities. Repeat offenders are permanently banned.
- How is my personal data handled?
- We collect only what is needed to process gifts, run campaigns and send receipts. Card details go directly to the payment provider and never touch our servers. Our privacy policy explains what is stored, for how long and how to ask for it to be deleted.
5. Account
- Can I delete my account?
- Yes, from Settings in your dashboard. Donation records are kept for the period required by financial regulation, in anonymised form where the law allows. Active campaigns must be closed first.
- Which emails will I receive?
- Receipts and security messages always. Milestone alerts from campaigns you supported and the occasional platform announcement only if you turn them on. Every preference is under Settings and every email has an unsubscribe link.
- I forgot my password. What now?
- Use the Forgot password link on the sign-in page. We email a reset link that works for one hour. If it does not arrive, check spam and then write to support.