Last updated: November 2, 2026
1. How donations work
Every donation is made to Warm Heart Foundation, which grants it to the cause you selected under the Fundraising & Disbursement Policy. Payments are processed securely by Stripe and, where offered, other providers such as PayPal. You see the exact amount before you confirm, and an email receipt follows as soon as the payment is complete.
2. Donations are generally final
Because donations are granted to causes quickly, a completed donation is generally final. We still review every request in good faith, and the cases below are refunded.
3. When we refund
- Duplicate charges or a charge for the wrong amount.
- A technical error during checkout.
- A payment you did not authorize, such as use of a stolen card.
- A cause found to be fraudulent or misleading, when the funds have not yet been disbursed or can be recovered.
- A request made within 7 days of the donation, before the funds are disbursed, for any other genuine reason.
4. When a refund is not available
- After the funds have been disbursed to the beneficiary or provider, except in cases of fraud or error.
- Because a cause did not reach its goal. Funds raised still go to the cause or, where that is not possible, are handled as described in the Fundraising & Disbursement Policy.
- Past payments of a recurring donation that you did not cancel in time; cancelling stops future charges.
5. If a cause cannot use your donation
If a cause is cancelled, cannot be verified, is already fully funded or the beneficiary declines the money, we will either refund donors who ask within 30 days of being notified or grant the funds to the most similar cause on the site, and we will say which on the cause page.
6. How to ask for a refund
Write to contact@warmheartfoundation.com with:
- Your name and the email used to donate.
- The date and amount, and the receipt number if you have it.
- The cause you supported.
- A short reason for the request.
7. Review and timing
We reply within 5 business days, and may ask for information to confirm the payment is yours. Approved refunds go back to the original payment method. Your bank usually shows the credit within 5 to 10 business days.
8. Cancelling a recurring donation
You can cancel a recurring donation at any time from your account or by writing to contact@warmheartfoundation.com. Cancellations received at least one business day before the next charge stop that charge. If you are charged after asking to cancel, we refund that charge.
9. Disputes and chargebacks
If you do not recognize a charge, please contact us first: we can usually resolve it faster than a bank dispute and without costs to the cause. We may provide transaction records to the payment processor to respond to a dispute, and we may decline future donations from accounts that file disputes in bad faith.
10. Receipts and taxes
When a donation is refunded, its receipt is voided. Whether a donation is tax-deductible depends on the Foundation's tax status, the cause and your circumstances; gifts meant for a specific, named individual are generally not deductible under U.S. law. Please consult a tax professional.
11. Changes and contact
We may update this policy and will revise the date at the top; changes apply to donations made after they are posted. Questions: contact@warmheartfoundation.com.